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Terms and Conditions

Article 1 – Definitions and general concepts

“You”, “The renter” means drivers and payers listed on the rental agreement and signed it that the quality of tenant.

  • “We”, “the company” means the Company Morocco Reservation, whose name appears on the Rental Agreement.
  • “Vehicle”, means a passenger car or commercial vehicle that we rent for the agreed term of the Lease.
  • “Damage”, is considered to damage, any damage occurred to the vehicle including glass breakage, the latter including the optics, mirrors and headlights.
  • “Theft” of the vehicle shall include vandalism theft of accessories and attempted theft.
  • “MAD”, Moroccan Dirham.

Article 2 – Eligibility to rent a car

You must provide us with documents, all information necessary for the establishment of your lease including your identity and passport, address (home and e-mail), your telephone Fix number, Mobile phone number, date of issue and expiry of your driver’s license as well as its place of issue, the means of paying your rent. Any driver must have held for at least 12 months a currently-valid driving license, corresponding to the category of the vehicle hired. He or she shall also be aged over 21 (the age required may be higher for certain categories of the vehicle). A ‘Young Renter Fee’ may be applied to your rental

if you are between the ages of 18 and 20. The average cost is approximately 200.00 MAD per day

You will be required to make, at the start of hire, a prepayment in the foreseeable amount of the hire bill, plus the deposit.

Article 3 – The vehicle

Article 3.1 – State of the vehicle

A document describing the vehicle’s condition is attached to your contract. You agree to put on it in writing, before departing the station, any apparent damage not described. If not, you shall be deemed to have delivered a vehicle complying with the statement. We are unfortunately unable to accept claims relating to apparent damage not reported at the time of departure. You must return the vehicle in the condition in which you received it. Any reconditioning costs by the renter’s misconduct shall be added to the cost of hire.

Section 3.2 – Use of vehicle

You must never drive the vehicle elsewhere than Morocco (Across the border) without the written authorisation of Morocco Reservation

In accordance with the principle of personal penalties, you are responsible for the offences committed during the term of the hire. Accordingly, you are informed that your references may be notified to the police authorities on demand.

You undertake to use the vehicle in a prudent and reasonable mode and in particular, without being under the influence of alcohol, narcotics or any other substance liable to be detrimental to your driving ability, as laid out in the Traffic Code and in accordance with its intended use which, for a passenger vehicle, means mainly the carriage of persons on a gratuitous basis.

CAUTION: In particular, you may not use the rental vehicle:

  • For rehire;
  • For carrying passengers for hire or reward;
  • To carry a number of persons in excess of that mentioned on the vehicles registration certificate;
  • To take part in rallies, contests or trials, wherever located;
  • To give driving lessons;
  • To push or tow another vehicle
  • On a road unfit for a motor vehicle, or the surface or condition of which evolve risks for the tires or parts under the vehicle;
  • To commit a national/international offence.
  • Driving the vehicle off roads, mountains, etc.
  • Morocco Reservation does allow pets to travel in rental vehicles. However, cleaning and detailing fees may apply.

The goods and baggage carried in the vehicle, including their packaging and fastening shall not damage the vehicle or cause unreasonable risks for its occupants. When you park the vehicle, even for a shortstop, you undertake to lock the vehicle and to use the alarm and/or anti-theft devices fitted to the vehicle (if any).

You should never leave the car unoccupied with the keys in the ignition. Failure to return the keys shall render the theft waiver void. In the event of damage or theft, you must forward to the company as soon as possible the accident report or receipt of theft report issued by the authorities, together with the vehicle’s keys and documents.

Section 3.3 – Maintenance / mechanical problems

During your hire and according to the mileage run, you will be required to perform a customary inspection (oil level in excess of 1000 kilometers, tire pressure, etc.) in accordance with reasonable and prudent use. The renter shall remain alert to any signal from the warning lights on the vehicle’s dashboard and shall take any necessary protection, such as an emergency stop.

The vehicle is provided with five tires whose state is in compliance with traffic regulations. In case of damage to one of them for a reason other than normal wear and tear, latent defect or force majeure, you agree to replace it immediately at your expense by a tire of the same size, same type, same brand and even wear.

In the event of a mechanical failure only (excluding accident), you get Service assistance, included in the price of your rental. The conditions of this assistance are set out in Article 8 below “Conditions of Insurance, Assistance and Helpful Hints.”

ATTENTION: Morocco Reservation does not undertake to provide you with a car from a specific model, or color, and reserves the right to make changes if needed and this property in case of failure. We guarantee against by the category of your choice and if not available a higher category.

Article 4 – Length of stay

Article 4.1 – Definition of calculation

The renter agrees to return the vehicle to the company on the date specified by the hire contract, under penalty of civil and criminal proceedings. The hire duration shall be determined by the indivisible period of 24 hours, starting from the time when the vehicle is made available; you are allowed, however, a 29-minutes tolerance at the end of the hire before a new period of 24 hours is applied. If you wish to keep the vehicle beyond the duration specified in the contract, you are required to visit the Morocco Reservation office as a priority, to extend the rental agreement and to pay for the extended rental period.

Section 4.2 – End of the hire

The hire shall end upon return of the vehicle, its keys and documents at the company’s counter, to a Morocco Reservation agent. In no event will you return the keys to persons present in the car parks and claiming to be Morocco Reservation agents. In the event that the vehicle was to be returned without its keys, the cost of their replacement will be charged to the renter as well as bringing the vehicle back. Vehicle relocation will be charged with 5 MAD/km, (VAT included) to the nearest Morocco Reservation station. The company shall bear no liability for property left in the vehicle at the end of the hire.

CAUTION: Only transfer of possession of the vehicle, documents and keys to the rental agent during the agency’s opening hours shall end the hire contract. Reminder: You are liable until the end of the hire contract. Exceptions: if the vehicle is confiscated, the hire contract may be terminated as of rights as soon as the Company is informed by the judiciary authority or renter. Any use of the vehicle detrimental to the company shall because for the latter to terminate the contract as of right. In the event of theft, the hire contract shall end upon delivery to the company of the complaint lodged with the appropriate authorities by the renter. In the event of an accident, the hire contract shall end upon delivery to the company of the accident report duly completed by the renter and any third party involved.

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