Refund and Returns Policy

Effective Date: 05/06/2000

At Morocco Reservation, we strive to provide exceptional service to all our customers. This Refund and Returns Policy outlines the terms under which refunds, cancellations, or changes to bookings are handled. By using our services, you agree to the terms outlined below.

1. Cancellation Policy

• Customer-Initiated Cancellations:
  • 72 Hours Before Service: Full refund will be issued for cancellations made at least 72 hours before the scheduled pickup or service.
  • Less Than 72 Hours: Cancellations made less than 72 hours before the service will be subject to a cancellation fee of up to 50% of the total booking amount.
  • Last-Minute Cancellations: No refunds will be issued for cancellations made within 24 hours of the scheduled service.
• Company-Initiated Cancellations:
  If we are unable to provide the booked service due to unforeseen circumstances, you will receive a full refund or the option to reschedule the service.

2. Refund Policy

• Refunds are processed within 7–14 business days after a cancellation request is approved.
• Refunds will be issued to the original payment method used at the time of booking.

3. Changes to Bookings

• Rescheduling: You may reschedule your booking without additional charges if the request is made at least 72 hours before the service. Rescheduling within 72 hours may incur a fee.
• Changes in Itinerary: Any changes to the itinerary (e.g., pickup/drop-off locations or additional services) are subject to availability and may require additional charges.

4. No-Show Policy

If you fail to show up at the scheduled time and location without prior notice, no refund will be issued.

5. Exceptional Cases

Refunds or modifications may be granted in exceptional cases, such as:

• Emergency situations (e.g., medical emergencies) with valid documentation.
• Service interruptions due to force majeure events (e.g., natural disasters or political unrest).

Each case will be evaluated on an individual basis.

6. Contact Us for Refund or Cancellation Requests

To request a refund, cancellation, or modification to your booking, please contact us using the details below:

• Email: [email protected]
• Phone: +212 670-628566
• Address: Casablanca Mohammed V International Airport – CMN

Please include your booking reference number and all relevant details to expedite the process.

7. Non-Refundable Services

Certain services or special offers may be non-refundable. These terms will be clearly communicated at the time of booking.

8. Updates to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. We recommend reviewing this page periodically.

Thank you for choosing Morocco Reservation. We value your trust and aim to provide the best experience possible.